AAJolFranchisee

Service Policy

Our Service Commitment

At AAJolFranchisee, we are dedicated to providing exceptional service to all our customers. Our commitment extends beyond just selling premium children's t-shirts - we strive to create a positive and satisfying shopping experience for every customer.

Customer Support Services

Contact Methods

  • Phone Support: +91 22 6688 1285 (Monday to Friday, 9:00 AM - 6:00 PM IST)
  • Email Support: ask@aajolfranchisee.com
  • Visit Us: 23, MIDC Central Rd, Mulgaon, Andheri West, Mumbai, Maharashtra 400093, India

Response Time Commitment

  • Phone Inquiries: Immediate response during business hours
  • Email Inquiries: Within 24 business hours
  • Social Media Messages: Within 24 business hours
  • Written Correspondence: Within 3 business days

Product Support Services

Size and Fit Assistance

Our customer service team is trained to provide detailed guidance on:

  • Size selection based on age and measurements
  • Fabric characteristics and care requirements
  • Fit recommendations for different styles
  • Special size requirements and customizations

Product Care Support

We provide comprehensive guidance on:

  • Washing and care instructions for different fabrics
  • Stain removal recommendations
  • Color preservation techniques
  • Storage recommendations

Order Support Services

Pre-Order Support

  • Product availability information
  • Bulk order inquiries
  • Custom order requests
  • Price and promotion clarifications

Post-Order Support

  • Order tracking assistance
  • Delivery status updates
  • Order modification requests
  • Return and exchange coordination

Quality Assurance

Product Quality Standards

Every product undergoes rigorous quality checks:

  • Material quality inspection
  • Stitching and finishing examination
  • Print quality verification
  • Size accuracy confirmation

Quality Issues Resolution

In case of quality concerns:

  • Immediate acknowledgment of complaints
  • Thorough investigation of reported issues
  • Quick resolution through replacement or refund
  • Follow-up to ensure customer satisfaction

Additional Services

Gift Services

  • Gift wrapping options
  • Personalized gift messages
  • Corporate gift solutions
  • Bulk gift order handling

Special Assistance

  • Priority handling for urgent orders
  • Special packaging requests
  • International shipping coordination
  • Custom size requirements

Service Policy Updates

AAJolFranchisee reserves the right to modify this service policy at any time. Any changes will be communicated through our website and/or email notifications. Continued use of our services after such modifications constitutes acceptance of the updated policy.

Contact Us

For any service-related inquiries or assistance, please don't hesitate to contact us: