Returns Policy

Overview

At AAJolFranchisee, we want you to be completely satisfied with your purchase. We understand that sometimes items may need to be returned or exchanged. This policy outlines our procedures for returns, exchanges, and refunds.

Return Eligibility

• Items must be returned within 30 days of delivery
• Products must be unworn, unwashed, and in original condition with all tags attached
• Items must be in their original packaging
• Sale items are only eligible for exchange
• For hygiene reasons, face masks cannot be returned unless defective

Return Process

1. Contact our customer service team at ask@aajolfranchisee.com or call +91 22 6688 1285
2. Obtain a Return Authorization Number (RAN)
3. Pack the item(s) securely in original packaging
4. Include the RAN and original receipt
5. Ship to:
   AAJolFranchisee Returns
   23, MIDC Central Rd
   Mulgaon, Andheri West
   Mumbai, Maharashtra 400093
   India

Exchange Policy

For exchanges:

• We offer free size exchanges within India
• Different style exchanges will be processed as a return and new purchase
• Exchange items are subject to availability
• If the desired exchange item is unavailable, we will process a refund

Refund Process

• Refunds will be processed within 7-10 business days of receiving the return
• Original payment method will be refunded
• Shipping charges are non-refundable unless the return is due to our error
• For payment by:

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide order number and photos of the item
• We will arrange free return shipping
• Replacement or refund will be processed on priority

Non-Returnable Items

• Items marked as "Final Sale"
• Personal care items
• Items damaged due to customer misuse
• Items without original tags and packaging

Return Shipping

• Customer is responsible for return shipping costs
• We recommend using tracked shipping services
• AAJolFranchisee is not responsible for items lost in return transit
• Free return shipping for damaged or incorrect items

Contact Us

For any questions about returns or exchanges:

• CompanyName: AAJolFranchisee
• Email: ask@aajolfranchisee.com
• Phone: +91 22 6688 1285
• Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
• Address: 23, MIDC Central Rd, Mulgaon, Andheri West, Mumbai, Maharashtra 400093, India